We at Wyndham Vacation Ownership, Inc. (“WVO”), a subsidiary of Wyndham Corporation, recognize the importance of protecting the privacy of individual-specific (personally identifiable) information collected about guests, visitors, members, customers and prospective customers (referred to as "Customers," "you" or "your").
This policy applies to residents of the United States and to Brand locations in the United States only. We do not accept the jurisdiction of any other laws over our activities in the United States. This policy also applies only to our Brand Customers who visit or provide Information through our Web sites and other visitors to our Web sites where this Policy is posted and does not apply to any other information collected by us through any other means.
Our purpose in establishing this policy is to balance our legitimate business interests in collecting and using Information with our Customers’ reasonable expectations of privacy. Our intent is to bring you information, offers and discounts that are relevant to your interests. We believe that our Customers benefit from promotional activity based on Customer Information employed to market goods and services offered by and through WVO, certain third parties, and other Wyndham business units (“Affiliates”). For more information on our Affiliates, check Wyndham Corporation’s corporate web site, www.Wyndham.com.
Individual-specific or personally identifiable information (“Information”) is any information or data about a Customer that in itself, or as part of a unique combination of information, specifically recognizes the Customer by a unique identifier or descriptor. Examples of individual-specific include name, address, telephone number, email address, employment status, credit card type and number, and other financial information.
The Information We Collect
How We Collect Information
Optional Registration. We collect information by specifically requesting it from you. Generally this occurs when you register at a site or request information or a service. Usually, Brand sites and Brand service partners use your information to operate the sites and to deliver services. Brand sites also use your information to inform you about other products or services available from our Affiliates, business partners, and us.
Sweepstakes/Contests. Occasionally, a Brand conducts sweepstakes or contests. We ask Customers who participate to provide Information. If a Customer participates in a sweepstakes or contest, his/her Information may be used to reach him/her about the sweepstakes or contest, and for other promotional, marketing, and business purposes.
Surveys. From time to time we may perform research via surveys. We may engage third party service providers to conduct such surveys on our behalf. All survey responses are voluntary, and the information collected will only be used for research and reporting purposes, to help us to better serve Customers by learning more about their needs and desires or the quality of guest experiences at our resorts. . The survey responses may also be used to determine the effectiveness of our Web sites, various types of communications, advertising campaigns, and/or promotional activities.
If a Customer participates in a survey, the information given by the Customer will be used along with that of other study participants (for example, a Brand might report that 50% of a survey's respondents are men). A Brand may share anonymous individual and aggregate data for research and analysis purposes.
Use of Internet Protocol ("IP") Addresses: An IP address is a unique number that is automatically assigned to your computer whenever you're surfing the Internet so that your computer can be identified by the main computers, known as "Web servers," that "serve up" Web pages.
By showing how and when Customers use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services better tailored to our Customers' needs.
We may use a third party advertising technology to serve ads when you visit our Web site. This technology uses information about your visits to this site (not including your name, address, or other personal information) to serve our ads to you. In the course of delivering our advertisements to you, a unique third party cookie may be placed or recognized on your browser. You may occasionally get cookies from our advertisers. Neither our Affiliates nor we control these cookies. The use of advertising cookies sent by third-party servers is standard in the Internet industry. For more information about our third party ad server, cookies, and how to opt out, please click here.
We may also provide Web site usage information about visitors to our Web site to a reputable third-party service for the purpose of targeting our Internet banner advertisements on this site and other sites. To do this, we would use Web beacons and cookies provided by our third-party ad server on this site. The information we collect and provide through this technology is not personally identifiable and would be used by this ad server only for this purpose.
Sharing of Information
As a general rule, we will not disclose any specific Information that you submit to us about you in a manner that connects you with the Information, outside of our Affiliates, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it, or under the circumstances described in this Policy. The following describes some of the ways that your Information may be disclosed.
Business Partners & Sponsors. We may share some or all of your Information with business partners or sponsors (e.g., sweepstakes co-sponsors or alliance partners). This sharing of Information is subject to confidentiality agreements and the business partner or sponsor may only use the Information for the purpose for which it was shared. Moreover, many promotions offer opportunities to request additional information from business partners or sponsors. By requesting more information, entering a sweepstakes, or completing a survey, for example, you give permission to transfer your Information to the business partner or sponsor.
Other Third Parties. From time to time, you may be offered the opportunity to receive materials or "Special Offers " from other third parties. If you opt to receive information from these other third parties, we will share your Information with such third parties. From time to time, we may share your Information with third parties that we feel offer products that may be of interest to you.
Aggregate Data. Under confidentiality agreements, we may match Information with third party data. Also, we may keep track of what portions of the Web site Customers are visiting and other Customer statistics, and aggregate this information to help us create a better experience for users of our Web site. This is all done without knowing your name or other Information in order to describe our viewers and services to prospective partners, advertisers, and other third parties, and for other lawful purposes.
Other. Unless otherwise prohibited by law or our contractual obligations, we may disclose Information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable. Situations may include: to perform, maintain or enforce contracts with our customers, to protect the rights or properties of our business affiliates, our customers or others, or when we have reason to believe that disclosing the Information is necessary to identify, contact or bring legal action against someone who may be causing or who may be threatening to cause interference with or damage to our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
How You Can Control Usage of Your Information and Access
We provide you with the following ways to update or remove your Information from our records. We offer Customers the opportunity to "opt out" of having Information shared with third parties outside of WVO. Further, we offer Customers the opportunity to opt-out of the receipt of commercial email. If a Customer wishes to contact us about usage of Information, he/she may e-mail the requested change to us using feedback or write to us at:
E-Commerce Department -- Privacy
Wyndham Vacation Ownership, Inc.
8427 SouthPark Circle, Suite 500
Orlando, Florida 32819
Linking to Third-Party Sites
You should be aware that when you are on our Brand Web sites you could hyperlink or be directed to other sites that are beyond our control and/or outside our service. For example, if you "click" on a banner advertisement or a Brand Web site search result, the "click" may transfer you off the Brand Web site. These other sites may include sites of advertisers, sponsors and partners that may use a Brand logo as part of a co-branding agreement. These other sites may send their own cookies to Customers, collect data, or solicit Information.
We do not control such sites, and, therefore, are not responsible for their contents or the hyperlinks or advertising they choose to place on such sites. Our inclusion of hyperlinks to these sites does not imply any endorsement of the material on such sites or any association with their operators. Our policy does not extend to anything that is inherent in the operation of the Internet, which is beyond our control.
Please keep in mind that whenever you give out Information online (for example, via message boards or chat) that Information can be collected and used by people you don't know. While we strive to protect our Customers' Information and privacy, we cannot guarantee the security of any Information you disclose online, and you disclose such Information at your own risk.
Security of Information
The security of all information associated with our Customers is an important concern to us. We exercise care in providing secure transmission of your Information from your computer to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Information, neither we nor our Affiliates can ensure or warrant the security of any Information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we use industry standard efforts to safeguard the confidentiality of your Information, such as firewalls and Secure Socket Layers. However, "perfect security" does not exist on the Internet.
YOUR ACCEPTANCE OF THESE TERMS AND POLICY CHANGES
By using this site, you signify your agreement with the terms of this Policy. We may change or terminate this Policy at any time without prior notice. We will post any policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of any new, unanticipated uses of Information not previously disclosed in the Policy. The Policy in effect at the time of each visit to this Web site applies to that visit. Please check our Policy each time you visit our Web site if you are concerned about how your Information will be used. The date at the top of this Policy signifies the date of last revision.